The Importance of the Shared Responsibility Model

For decades MSPs have used the adage "We take care of IT so you don’t have to." Back when MSP services included remote monitoring and management, managed AV, and managed firewall services, this was largely a legitimate claim. The MSP was analogous to the HVAC company. Nobody on staff was typically responsible for the heat or AC system.

 In today's world, where cyber security is integral to the management of IT systems this is no longer the case. Customers hold some of the responsibility in maintaining the security of their networks. However many organizations do not understand the responsibilities they hold. And many MSPs are not forthcoming about the expectations they have of their clients in holding up their end of the bargain.